Skip to main content

Caltrans Customer Service Request

Caltrans Customer Service Request

The California Department of Transportation (Caltrans) owns and controls 350,000 acres of Right of Way and maintains 15,133 centerline miles of highway and over 13,000 state highway bridges. The department also inspects over 12,000 local bridges.

Whether it is potholes, damaged signs or any other concerns, Caltrans has a convenient online reporting tool. Your feedback is crucial in helping us address these issues promptly and efficiently to make roads safer for all.

The Caltrans Customer Service Request form should not be used to report an emergency. If you are in immediate danger or to report highway emergencies, contact 911.

To submit a service request, follow these steps to complete your submission:

  • Visit the CalTrans Division of Maintenance Website.
  • Select the situation type from the drop down menu. For example, to report litter, select "Litter – Trash and Debris".
  • Using the online map tool, type in an address, highway, location or place closest to the incident site. For example, to report a pothole, use the map to pin the location of the pothole.
  • Complete the online form by filling in all the required fields.
  • After completing the online form, be sure to type in your contact information accurately in case Caltrans needs to reach out for further information.
  • Select "Submit Service Request".

Your proactive involvement makes a real difference in enhancing our district's infrastructure. Thank you for your collaboration in keeping our roads safe and reliable!

For further information or questions, please contact my district office at (310) 375-0691.